Chaos at the Checkout
Why is it that when I check out at the supermarket I find it necessary to watch the cashier like a hawk as he rings up the prices? Expecting, even hoping there will a mistake for me to correct. Today it seemed to me the checker didn't credit me for a 2 for 1 bag-o-salad. However, when I got ready to leave the store I realized I didn't have a final cash register receipt to prove it. I asked the cashier where it was. He couldn't find it. I persisted. "Maybe you threw it in the trash," I suggested. He rolled his eyes.
My daughter-in-law Carole wanted me to forget it. (She's a MinneDak farm girl who will go to almost any length to avoid offending anyone---or holding up the check-out line.) "Ma!" she hissed. "Do you have to be so obvious?"
Yes, as a matter of fact I did---it was my money.
I could see there was going to be a conflict. I told Carole to sit down by the door and wait for me. I trotted to the Service Desk and told my story to the 3 clerks behind the counter. I was very careful to repeat my story word-for-word. At the end of my story the clerks looked at each other like I'd been speaking a foreign language. They told me to wait and went to get the manager.
The manager came out and listened to my story---which I was once again careful to repeat with complete accuracy. His eyes glazed over and he disappeared muttering, "I'll have to look it up." He wasn't gone for more than a moment and when he came back he handed me my money. I smiled and turned to leave the store---$3.76 richer.
Carole got up and walked over to me. Shaking her head she leaned down and whispered, "Nice going, Mom. I'll meet you in the parking lot."
My daughter-in-law Carole wanted me to forget it. (She's a MinneDak farm girl who will go to almost any length to avoid offending anyone---or holding up the check-out line.) "Ma!" she hissed. "Do you have to be so obvious?"
Yes, as a matter of fact I did---it was my money.
I could see there was going to be a conflict. I told Carole to sit down by the door and wait for me. I trotted to the Service Desk and told my story to the 3 clerks behind the counter. I was very careful to repeat my story word-for-word. At the end of my story the clerks looked at each other like I'd been speaking a foreign language. They told me to wait and went to get the manager.
The manager came out and listened to my story---which I was once again careful to repeat with complete accuracy. His eyes glazed over and he disappeared muttering, "I'll have to look it up." He wasn't gone for more than a moment and when he came back he handed me my money. I smiled and turned to leave the store---$3.76 richer.
Carole got up and walked over to me. Shaking her head she leaned down and whispered, "Nice going, Mom. I'll meet you in the parking lot."
15 Comments:
At 8:39 PM, kenju said…
Welcome to the blogesphere, Lucy! Ronni told me where to find you. I think you are right to watch the grocery clerks like a hawk. I do, and I sometimes catch them cheating me - even if they don't mean to. We have to keep them honest, don't we?
At 9:30 PM, Joy Des Jardins said…
Hi Lucy,
So nice to stop by...I'm coming over from Ronni's blog. To me it's not always about the amount...it's about the principle. I've noticed a lot more mistakes at the cash registers lately...nice work.
At 10:20 PM, MaR said…
You commented right before myself at Kenju's and decided to stop over. I am glad I did. I do like you at the store. They can make mistakes and it is OUR money, so it is fine to keep an eye on them! have a nice day.
At 10:07 AM, Chancy said…
Hi Lucy
I am also coming from "Time Goes By" Ronni's blog.
Keep up the good work here on your blog.
Chancy
At 11:19 AM, Deejay said…
I'm another one who found your blog via Ronni's. Welcome to the blogosphere, and keep up the good work.
At 3:28 PM, Roberta S said…
Hi Lucy. I don't know you but still I'm positively thrilled to see you here chatting away. I really enjoyed that little story. I pay close attention to grocery tabulations. I only buy groceries every two weeks so with that volume of groceries there are often errors made. From clerks not knowing the identity of some vegetables and fruits to sale prices that have not been communicated to the till. But what I find weirdest of all is when I find an error in their favor, when I say "I owe you $10 more" I always get a look (with rolling eyes) of disbelief and something like, "I know how to do this and I know what I'm doing." They assume that the dull wit of a senior cannot match the quick wit of their youth. I find them arrogant, unwilling to listen, unwilling to check, so although I point out the error, that's as far as it goes. In this way more than once I've walked out with a bonus. Ten bucks from a fast-food joint just last week. But then, what do I know?
At 1:58 AM, Sky said…
Well, Lucy, I am more like you, for sure! I am confrontive. And, the older I get the more aggressive I become about it. I start out very nice, but when I get resistance from the recipient of my query I become more insistent...until I am heard. My husband is a much nicer soul than I, and I am sure most people would rather see him coming their way! :))
Good for YOU! I am curious about what Carole said after she met you in the parking lot!
At 4:18 AM, goldenlucyd said…
After living with me for more than four years she's accepted that's just the way I am and she bites her tongue. Then she laughs.
At 4:03 PM, Anonymous said…
My Dearest Lucy... Your "other daughter" here-just writing in to let all your fans & readers know that,as a much loved (I hope) member (20 yrs!) of the Jack & Carole mishpocha, I can verify that every word penned by "Ms." GoldenLucy is true. Truer than blue true! Absolutely,insanely true! Having witnessed much of her 4 years in Co. Spgs. including encounters with various four-legged friends,small children,kitchen experiments,brunch,lunch,salon visits,E.R. visits and the continuing good advice she doles out to all her "children" (that would include me), I have to say it is an honor & blessing to be part of Lucy's life up to now,as we know it and as she is so beautifully & candidly sharing it with all of you. Write on Lucy!- I love you... auntie Tob
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